TERMS & CONDITIONS
Last Updated: 01.Jan.2026
These Terms and Conditions (“Terms”) govern your access to and use of the FIRST CLASS AI website, platform, products, and services (collectively, the “Services”). By requesting a demo, creating an account, purchasing any plan, or otherwise accessing or using the Services, you agree to be bound by these Terms in full.
If you do not agree to these Terms, you must not access or use the Services.
The Services are operated by FIRST CLASS AI, a company registered in the Dubai Free Zone (“FIRST CLASS AI” “we” “us” or “our”).
Registered jurisdiction: Dubai Free Zone, United Arab Emirates
Legal notices address: Dubai Free Zone, UAE
Support and billing contact: [email protected]
2. Definitions
For purposes of these Terms:
• “Customer,” “You,” or “Your” refers to the individual or legal entity accessing or using the Services.
• “Platform” refers to the software, interfaces, automation, AI systems, hosting, and tools operated by FIRST CLASS AI.
• “AI Receptionist” refers to the AI-powered web widget and/or inbound call answering service.
• “Customer Content” means any data, scripts, prompts, business information, files, recordings, or materials you provide or generate through the Services.
• “Third-Party Services” refers to any external platforms or infrastructure providers used to deliver the Services.
3. Scope of Services
FIRST CLASS AI provides digital business automation services, including:
• AI receptionist for website visitors
• Optional inbound call answering via dedicated phone number (where applicable)
• Done-for-you smart website creation (where applicable)
• Call recordings and transcripts
• Lead capture and forwarding
The Services are business tools and are not intended for personal, consumer, or residential use.
Outbound calling, telemarketing, or cold-calling functionality is not currently offered and is expressly prohibited.
4.1 Plans and Setup Timeframes
Your selected plan determines available features.
Setup timelines (estimated, not guaranteed):
• Economy Plus: 1–3 business days
• Business Class: 2–7 business days
• First Class: 4–9 business days
All timelines are best-effort estimates and may vary based on information completeness, workload, or technical factors.
4.2 Complimentary Services and Plan-Dependent Features
Any service, feature, product, or functionality provided to the Customer free of charge as part of, or in connection with, a subscription plan (“Complimentary Service”) is provided solely as an included benefit of that active subscription.
Unless otherwise agreed in writing, a Complimentary Service:
remains available only for as long as the Customer maintains an active and fully paid subscription plan to which the Complimentary Service is attached;
does not constitute a separate or standalone service entitlement;
has no separate cash value and is not refundable or transferable; and
will automatically be discontinued, suspended, or removed upon cancellation, expiration, suspension, or termination of the applicable subscription plan.
A Customer may contact their account manager to discuss receiving any Complimentary Service as a standalone service or under a different arrangement. Any such arrangement is subject to FIRST CLASS AI’s approval, applicable pricing, availability, and a separate agreement or written confirmation. A standalone service agreed in this manner will be treated as separate from the Customer’s original subscription plan and will be governed by the terms and fees specified in the new agreement.
Unless expressly agreed otherwise in writing, cancellation or termination of the main subscription does not create any continuing right to Complimentary Services.
5. Pricing, Billing, and Payment Authorization
Pricing is displayed during checkout or in your order confirmation.
By subscribing, you authorize FIRST CLASS AI to charge your payment method for recurring subscription fees, setup fees, and applicable taxes.
Subscriptions renew automatically unless canceled before the next billing cycle.
If payment fails, FIRST CLASS AI may retry charges, suspend Services, or terminate access.
FIRST CLASS AI reserves the right to change pricing, fees, or subscription rates for the Services at any time upon reasonable notice to you. Any changes will apply to future billing cycles only and will not affect amounts already paid. Continued use of the Services after the effective date of a price change constitutes acceptance of the new pricing.
6. No Refund Policy
All Services are digital and involve immediate labor, provisioning, and configuration.
Accordingly:
• All setup fees are non-refundable.
• Subscription fees are non-refundable for any billing period already charged.
You may cancel future renewals at any time.
7. Cancellation and Termination
7.1 Customer Cancellation
You may cancel at any time through the provided cancellation mechanism. Cancellation prevents future billing but does not retroactively refund paid amounts.
7.2 Our Right to Suspend or Terminate
FIRST CLASS AI may suspend or terminate Services immediately if:
• You violate these Terms
• You misuse the Services
• You fail to pay
• You attempt unauthorized copying, cloning, scraping, or reverse engineering
• You use the Services for unlawful or abusive purposes
8. Demo Access
Demo access is offered at FIRST CLASS AI’s sole discretion and may be modified, limited, or withdrawn at any time without notice.
Demo assets, configurations, templates, and flows are proprietary. Any attempt to copy, clone, replicate, or reverse engineer the Services or demo content is prohibited and may result in legal action.
9. Phone Minutes and Fair Use
Inbound phone services, where included:
• Business Class includes 1,000 inbound minutes per month.
• First Class includes unlimited inbound minutes subject to fair use.
Fair use means normal inbound business usage. Excessive, abusive, automated, or non-business usage may be restricted.
10. Websites, Domains, and Emails
10.1 Websites
Where included, FIRST CLASS AI will build and host your website pages according to your plan.
10.2 Domain Ownership
FIRST CLASS AI retains operational custody of domains during the subscription. Upon request, domain ownership may be transferred to the Customer for a transfer fee determined at that time.
10.3 Professional Emails
Email accounts are provided for use during your active subscription.
11. Customer Responsibilities
You are responsible for:
• Accuracy of your business information
• Compliance with applicable laws
• Proper disclosure and consent for AI usage and call recording
• Ensuring your content does not infringe third-party rights
You remain fully responsible for all activity conducted through your account.
12. Customer Communications, Data Responsibility, and AI Use
Customer acknowledges and agrees that all callers, website visitors, leads, and prospective customers interacting with the Services are the Customer's contacts and not those of FIRST CLASS AI.
Customer is solely responsible for:
- all communications between the AI Receptionist and its callers or website visitors;
the accuracy of the AI knowledge base, prompts, scripts, business information, and other Customer Content provided to the Services;
- compliance with all applicable laws, regulations, professional rules, and industry requirements governing its business, including privacy, consumer protection, telecommunications, advertising, licensing, and call recording laws;
- providing all legally required notices, disclosures, and obtaining any required consents before collecting, recording, storing, or processing personal information.
Customer acknowledges that FIRST CLASS AI acts solely as a technology provider. FIRST CLASS AI does not control, supervise, review, or approve Customer communications and does not establish any contractual, fiduciary, professional, legal, medical, financial, or other advisory relationship with the Customer's callers.
Where applicable under law, Customer is the data controller (or equivalent legal role), and FIRST CLASS AI acts only as a data processor or service provider for the limited purpose of providing the Services.
Customer remains solely responsible for monitoring the AI Receptionist, reviewing conversations, testing responses, updating knowledge, and ensuring the Services remain appropriate for its business.
13. Call Recording, Transcripts, and Consent
Call recording and transcription features are enabled by default.
You are solely responsible for:
• Informing callers of recording or AI interaction
• Obtaining legally required consent
• Compliance with local recording and privacy laws
FIRST CLASS AI disclaims liability for your failure to comply with these obligations.
14. Data Retention
Recordings and transcripts are retained for up to one year unless deleted earlier due to system limits, policy changes, or account termination.
15. Acceptable Use
You may not use the Services to:
• Violate any law
• Spam, harass, or deceive
• Perform telemarketing or outbound solicitation
• Reverse engineer or scrape
• Attempt unauthorized access
16. Intellectual Property
All platform software, workflows, templates, prompts, interfaces, and designs are the exclusive property of FIRST CLASS AI.
You are granted a limited, revocable, non-transferable license to use the Services during your subscription.
17. Customer Content License
You grant FIRST CLASS AI a limited license to use your content solely to provide the Services.
18. Third-Party Dependencies
FIRST CLASS AI relies on third-party infrastructure. We are not responsible for outages, delays, or failures caused by third-party providers.
19. Disclaimers
The Services are provided “as is” and “as available.”
FIRST CLASS AI makes no guarantees regarding uptime, accuracy, performance, results, or business outcomes. Artificial intelligence may generate inaccurate, incomplete, outdated, or unexpected responses. Customer is solely responsible for reviewing, supervising, configuring, and validating AI-generated communications before relying on them in its business. FIRST CLASS AI does not warrant that AI-generated responses are error-free or suitable for any particular purpose.
20. Limitation of Liability
To the maximum extent permitted by law, FIRST CLASS AI shall not be liable for indirect, incidental, consequential, or punitive damages.
Total liability shall not exceed the amount paid by you to FIRST CLASS AI in the three months preceding the claim.
21. Indemnification
Customer agrees to defend, indemnify, and hold harmless FIRST CLASS AI, its owners, employees, contractors, affiliates, licensors, and service providers from and against any claims, actions, investigations, liabilities, damages, judgments, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:
Customer's use of the Services;
communications between the AI Receptionist and Customer's callers or website visitors;
Customer's products or services;
Customer's content, prompts, knowledge base, or AI configuration;
Customer's failure to comply with applicable laws or regulations;
Customer's privacy practices, call recording practices, or required disclosures;
any allegation that Customer's use of the Services infringes the rights of another party.
22. Changes to Terms
FIRST CLASS AI may modify these Terms at any time. Continued use constitutes acceptance of changes.
23. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates, Dubai Free Zone.
Any dispute shall be subject to the exclusive jurisdiction of the courts of the Dubai Free Zone.
24. Contact
Questions regarding these Terms should be directed to: [email protected]