TERMS & CONDITIONS

Last Updated: 01.Jan.2026

These Terms and Conditions (“Terms”) govern your access to and use of the FIRST CLASS AI website, platform, products, and services (collectively, the “Services”). By requesting a demo, creating an account, purchasing any plan, or otherwise accessing or using the Services, you agree to be bound by these Terms in full.

If you do not agree to these Terms, you must not access or use the Services.

The Services are operated by FIRST CLASS AI, a company registered in the Dubai Free Zone (“FIRST CLASS AI” “we” “us” or “our”).

Registered jurisdiction: Dubai Free Zone, United Arab Emirates

Legal notices address: Dubai Free Zone, UAE

Support and billing contact: [email protected]

2. Definitions

For purposes of these Terms:

• “Customer,” “You,” or “Your” refers to the individual or legal entity accessing or using the Services.

• “Platform” refers to the software, interfaces, automation, AI systems, hosting, and tools operated by FIRST CLASS AI.

• “AI Receptionist” refers to the AI-powered web widget and/or inbound call answering service.

• “Customer Content” means any data, scripts, prompts, business information, files, recordings, or materials you provide or generate through the Services.

• “Third-Party Services” refers to any external platforms or infrastructure providers used to deliver the Services.

3. Scope of Services

FIRST CLASS AI provides digital business automation services, including:

• AI receptionist for website visitors

• Optional inbound call answering via dedicated phone number (where applicable)

• Done-for-you smart website creation (where applicable)

• Call recordings and transcripts

• Lead capture and forwarding

The Services are business tools and are not intended for personal, consumer, or residential use.

Outbound calling, telemarketing, or cold-calling functionality is not currently offered and is expressly prohibited.

4. Plans and Setup Timeframes

Your selected plan determines available features.

Setup timelines (estimated, not guaranteed):

• Economy Plus: 1–3 business days

• Business Class: 2–7 business days

• First Class: 4–9 business days

All timelines are best-effort estimates and may vary based on information completeness, workload, or technical factors.

5. Pricing, Billing, and Payment Authorization

Pricing is displayed during checkout or in your order confirmation.

By subscribing, you authorize FIRST CLASS AI to charge your payment method for recurring subscription fees, setup fees, and applicable taxes.

Subscriptions renew automatically unless canceled before the next billing cycle.

If payment fails, FIRST CLASS AI may retry charges, suspend Services, or terminate access.

FIRST CLASS AI reserves the right to change pricing, fees, or subscription rates for the Services at any time upon reasonable notice to you. Any changes will apply to future billing cycles only and will not affect amounts already paid. Continued use of the Services after the effective date of a price change constitutes acceptance of the new pricing.

6. No Refund Policy

All Services are digital and involve immediate labor, provisioning, and configuration.

Accordingly:

• All setup fees are non-refundable.

• Subscription fees are non-refundable for any billing period already charged.

You may cancel future renewals at any time.

7. Cancellation and Termination
7.1 Customer Cancellation

You may cancel at any time through the provided cancellation mechanism. Cancellation prevents future billing but does not retroactively refund paid amounts.

7.2 Our Right to Suspend or Terminate

FIRST CLASS AI may suspend or terminate Services immediately if:

• You violate these Terms

• You misuse the Services

• You fail to pay

• You attempt unauthorized copying, cloning, scraping, or reverse engineering

• You use the Services for unlawful or abusive purposes

8. Demo Access

Demo access is offered at FIRST CLASS AI’s sole discretion and may be modified, limited, or withdrawn at any time without notice.

Demo assets, configurations, templates, and flows are proprietary. Any attempt to copy, clone, replicate, or reverse engineer the Services or demo content is prohibited and may result in legal action.

9. Phone Minutes and Fair Use

Inbound phone services, where included:

• Business Class includes 1,000 inbound minutes per month.

• First Class includes unlimited inbound minutes subject to fair use.

Fair use means normal inbound business usage. Excessive, abusive, automated, or non-business usage may be restricted.

10. Websites, Domains, and Emails

10.1 Websites

Where included, FIRST CLASS AI will build and host your website pages according to your plan.

10.2 Domain Ownership

FIRST CLASS AI retains operational custody of domains during the subscription. Upon request, domain ownership may be transferred to the Customer for a transfer fee determined at that time.

10.3 Professional Emails

Email accounts are provided for use during your active subscription.

11. Customer Responsibilities

You are responsible for:

• Accuracy of your business information

• Compliance with applicable laws

• Proper disclosure and consent for AI usage and call recording

• Ensuring your content does not infringe third-party rights

You remain fully responsible for all activity conducted through your account.

12. Call Recording, Transcripts, and Consent

Call recording and transcription features are enabled by default.

You are solely responsible for:

• Informing callers of recording or AI interaction

• Obtaining legally required consent

• Compliance with local recording and privacy laws

FIRST CLASS AI disclaims liability for your failure to comply with these obligations.

13. Data Retention

Recordings and transcripts are retained for up to one year unless deleted earlier due to system limits, policy changes, or account termination.

14. Acceptable Use

You may not use the Services to:

• Violate any law

• Spam, harass, or deceive

• Perform telemarketing or outbound solicitation

• Reverse engineer or scrape

• Attempt unauthorized access

15. Intellectual Property

All platform software, workflows, templates, prompts, interfaces, and designs are the exclusive property of FIRST CLASS AI.

You are granted a limited, revocable, non-transferable license to use the Services during your subscription.

16. Customer Content License

You grant FIRST CLASS AI a limited license to use your content solely to provide the Services.

17. Third-Party Dependencies

FIRST CLASS AI relies on third-party infrastructure. We are not responsible for outages, delays, or failures caused by third-party providers.

18. Disclaimers

The Services are provided “as is” and “as available.”

FIRST CLASS AI makes no guarantees regarding uptime, accuracy, performance, results, or business outcomes.

19. Limitation of Liability

To the maximum extent permitted by law, FIRST CLASS AI shall not be liable for indirect, incidental, consequential, or punitive damages.

Total liability shall not exceed the amount paid by you to FIRST CLASS AI in the three months preceding the claim.

20. Indemnification

You agree to indemnify and hold harmless FIRST CLASS AI from any claims arising from your content, your business practices, or your misuse of the Services.

21. Changes to Terms

FIRST CLASS AI may modify these Terms at any time. Continued use constitutes acceptance of changes.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates, Dubai Free Zone.

Any dispute shall be subject to the exclusive jurisdiction of the courts of the Dubai Free Zone.

23. Contact

Questions regarding these Terms should be directed to: [email protected]