Privacy Policy
Last Updated: 01.Jan.2026
This Privacy Policy explains how FIRST CLASS AI (“Company,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects your information when you access or use our website, platform, demo experiences, and related services (collectively, the “Service”).
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1) Interpretation & Definitions
Interpretation
Words with capitalized initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for you to access the Service or parts of the Service.
Company refers to FIRST CLASS AI (Dubai Free Zone, UAE).
Cookies are small files placed on your device that store information about your browsing activity and preferences.
Country refers to: United Arab Emirates (Dubai Free Zone).
Device means any device that can access the Service such as a computer, a mobile phone, or a tablet.
Personal Data means any information relating to an identified or identifiable individual.
Service refers to our website, platform, demo pages, AI receptionist widgets, phone answering service (where applicable), and related tools.
Service Provider means any third-party company or individual who processes data on our behalf to help us provide, secure, analyze, or improve the Service.
Usage Data refers to data collected automatically when using the Service (such as IP address, browser details, timestamps, and interaction events).
You means the individual using the Service, or the company or other legal entity on behalf of which such individual is using the Service.
2) Collecting and Using Your Data
Types of Data Collected
A) Personal Data You Provide
When you use our Service, request a demo, subscribe, or contact us, we may collect information such as:
Full name
Business name
Email address
Phone number
Business address (if provided)
Website URL (if provided)
Business information you submit (FAQs, scripts, services, policies, hours, pricing, appointment rules)
Any messages you send us (support requests, onboarding responses, feedback)
B) Business Communications Data (AI Conversations)
Because our Service includes AI receptionist functionality, we may process and store:
Website chat conversations between visitors and the AI receptionist
Visitor-submitted details (name, email, phone, interest, questions, concerns)
Lead forms and inquiry data captured through the Service
AI receptionist interaction logs (e.g., timestamps, outcome tags like “lead captured”)
C) Call Recordings and Transcripts (Phone AI Where Enabled)
If inbound calling is enabled under your plan and your business chooses to activate phone answering features, we may collect and store:
Call recordings
Call transcripts
Caller phone number (if available)
Call metadata (call time/date, duration, routing outcomes)
AI-generated summaries of calls
Important: Laws about recording, transcription, and caller notifications vary by country/state. Your use of these features confirms you have the right to use them and will comply with applicable notice and consent requirements.
D) Payment and Transaction Data
If you purchase a plan, we process subscription and setup payments through third-party payment processors. We may receive transaction-related details such as:
Payment status (paid/failed)
Billing email and billing name
Plan type and subscription period
Partial payment metadata from the processor (we do not store full payment card numbers)
We do not store full card details. Those are handled directly by your payment provider.
E) Usage Data (Automatically Collected)
Usage Data may include:
IP address
Browser type and version
Pages visited and time spent on pages
Device identifiers
Referring URL
Date/time of activity
Basic diagnostic data and performance logs
Event-based tracking related to interactions (e.g., demo page views, form submissions)
F) Cookies and Similar Tracking Technologies
We use Cookies and similar technologies (e.g., pixels, tags, scripts) to operate the Service, remember preferences, improve performance, and measure effectiveness.
3) Tracking Technologies & Cookies
Cookies
You can instruct your browser to refuse Cookies or indicate when a Cookie is being sent. If you disable Cookies, parts of the Service may not function properly.
Cookies may be:
Session Cookies (deleted when you close your browser)
Persistent Cookies (remain stored until deleted or expired)
Typical Cookie Categories We Use
Essential Cookies: Required to operate the website and enable core functions.
Preference Cookies: Save your settings (language, form behavior, session).
Security Cookies: Help prevent unauthorized access and fraud.
Analytics Cookies (if enabled): Help us understand usage patterns and improve the Service.
Marketing Cookies (if enabled): Help measure marketing performance and show relevant ads.
If you use our site, you may also receive cookies from third-party providers embedded on the site (such as analytics, video, or payment widgets), governed by those providers’ privacy policies.
4) How We Use Your Data
We may use Personal Data and related information for the following purposes:
To provide and operate the Service
Including demo delivery, AI receptionist functionality, lead capture, email forwarding, call answering (where enabled), and platform access.
To set up and configure your plan
Including onboarding, website setup, AI configuration (FAQs/scripts), and feature deployment.
To manage your Account
Including authentication, access control, and account security.
To communicate with you
Including onboarding instructions, support responses, service notices, technical alerts, and billing communications.
To improve and maintain the Service
Including performance monitoring, debugging, preventing abuse, and product improvements.
To comply with legal obligations and enforce agreements
Including enforcing our Terms & Conditions, protecting our rights, handling disputes, and responding to lawful requests.
To prevent fraud and misuse
Including detecting suspicious behavior, abusive usage, prohibited scraping/cloning attempts, and platform attacks.
Marketing (optional / where permitted)
We may send product updates or offers. You can opt out at any time via unsubscribe links or by contacting us.
5) How We Share Your Data
We may share your information only as needed to operate and protect the Service:
A) With Service Providers
We may share data with vendors that help us provide the Service (hosting, databases, analytics, email delivery, telecom infrastructure, AI infrastructure, payment processors). These providers process data on our behalf and must follow contractual confidentiality and security obligations.
B) With Your Business (Lead Delivery)
When visitors interact with your AI receptionist, the Service may send lead details, transcripts, summaries, and booking outcomes to the business owner/admin email you configured.
C) For Legal and Safety Reasons
We may disclose information if required to:
comply with law or court orders
respond to lawful requests by authorities
protect our rights and property
prevent fraud or security incidents
protect users and the public from harm
D) Business Transfers
If FIRST CLASS AI is involved in a merger, acquisition, reorganization, or asset sale, your information may be transferred as part of that transaction. We may provide notice where required.
6) Retention of Your Data
We retain information only for as long as necessary to provide and operate the Service, comply with legal obligations, resolve disputes, and enforce agreements.
Specific retention rule (as you defined):
Call recordings and transcripts: retained for up to 1 year.
Other data may be retained:
for the duration of your subscription
for a reasonable period afterward for compliance, billing, dispute resolution, security, or legal obligations
longer if required by law or legitimate business needs (e.g., fraud prevention)
We may delete or anonymize data earlier if it is no longer needed.
7) International Data Transfers
FIRST CLASS AI operates from the UAE (Dubai Free Zone) and may use Service Providers located in other countries. As a result, your information may be transferred to and processed in countries with different data protection laws than your own.
By using the Service and providing your information, you acknowledge and agree to such transfers. We take reasonable steps to protect information during transfers and maintain appropriate safeguards.
8) Your Rights and Choices
Depending on your location, you may have rights such as:
Request access to Personal Data we hold about you
Request correction of inaccurate information
Request deletion of certain Personal Data
Object to certain processing or request restriction
Opt out of marketing communications
You may submit requests by emailing: [email protected].
Important limitations:
We may decline or limit a request where:
we must retain data to comply with legal obligations
retention is necessary for security, fraud prevention, dispute resolution, or contract enforcement
the request affects other users’ rights or legitimate operational needs
9) Data Security
We use commercially reasonable safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you use the Service at your own risk.
You are responsible for keeping your login credentials confidential and for all activity under your Account.
10) AI, Accuracy, and Sensitive Information
Our Service uses AI systems to respond to visitors and callers. AI may sometimes produce inaccurate or incomplete responses.
You agree not to provide sensitive personal information unless necessary for your business operation and lawful to process (e.g., government IDs, payment card details, highly sensitive medical data) through the AI receptionist, unless you have the proper legal basis and controls in place.
We may restrict or disable usage that appears to involve prohibited or high-risk data collection.
11) Call Recording and Consent Responsibilities
If you enable call recording/transcription features, you are solely responsible for:
providing legally required notices
obtaining caller consent where required
complying with local laws applicable to your business and callers
FIRST CLASS AI is not responsible for your compliance decisions or failures.
12) Children’s Privacy
Our Service is intended for business use and is not directed to children. We do not knowingly collect Personal Data from children. If you believe a child has provided us Personal Data, contact us and we will take appropriate steps to remove it where applicable.
13) Links to Other Websites
Our Service may include links to third-party websites. We do not control and are not responsible for the content, privacy practices, or policies of those third parties. You should review their privacy policies before using their services.
14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates are effective when posted on this page, and the “Last Updated” date will change accordingly.
Your continued use of the Service after the policy is updated means you accept the revised policy.
15) Contact Us
If you have questions about this Privacy Policy, or want to submit a privacy request, contact:
Email: [email protected]
Company: FIRST CLASS AI (Dubai Free Zone, UAE)